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How to set up dictionary in wde
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|
1
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650
|
November 28, 2017
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WDE don't display icon transfer instant chat
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1
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650
|
November 28, 2017
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|
Blank value of KVListGetListValue function
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5
|
650
|
November 27, 2017
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Media Error 700
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4
|
650
|
November 27, 2017
|
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Customer Contact refer to Disclaimer and then return to Agent
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|
1
|
650
|
November 27, 2017
|
|
Routing scenarios depending on variable’ categories’ value
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|
1
|
540
|
November 27, 2017
|
|
Headset
|
|
4
|
650
|
November 27, 2017
|
|
Outbound Database doesn't display correctly vietnamese characters!
|
|
10
|
650
|
November 26, 2017
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|
Call transferring not working
|
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2
|
650
|
November 25, 2017
|
|
Outbound calls to target specific agent
|
|
8
|
650
|
November 24, 2017
|
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Sometime wde cannot get record in Preview Mode
|
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5
|
429
|
November 24, 2017
|
|
Loss of Agent sync after losing/restarting configuration server
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|
1
|
359
|
November 23, 2017
|
|
CCPulse - threshold question for waiting time
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|
5
|
650
|
November 23, 2017
|
|
Percent view
|
|
6
|
650
|
November 22, 2017
|
|
Add custom field into Genesys Chat/Email widgets
|
|
9
|
650
|
November 22, 2017
|
|
ORS Timeout - Default Help
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|
3
|
650
|
November 21, 2017
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|
Can the DBID in ird_strategies table be a negative integer (e.g -1494251428)?
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1
|
650
|
November 21, 2017
|
|
Predictive mode: High average waiting time
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|
6
|
650
|
November 21, 2017
|
|
Service Factor Greater than 100
|
|
2
|
650
|
November 21, 2017
|
|
Chat Widget
|
|
2
|
650
|
November 20, 2017
|
|
Video with WDE
|
|
1
|
650
|
November 20, 2017
|
|
URS Failover - Stat Server Connectivity Best Practice
|
|
2
|
648
|
November 19, 2017
|
|
UCS
|
|
1
|
650
|
November 18, 2017
|
|
skills assigned
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|
4
|
650
|
November 16, 2017
|
|
Alarm Log Level
|
|
0
|
650
|
November 16, 2017
|
|
Alarm Email From Composer Using Event 23012
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|
3
|
650
|
November 16, 2017
|
|
IWD Process Best Practice Question
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|
0
|
650
|
November 16, 2017
|
|
Audio resource management
|
|
2
|
650
|
November 16, 2017
|
|
GMS Installation - no templates available
|
|
15
|
650
|
November 15, 2017
|
|
How to change the order of the view
|
|
1
|
592
|
November 15, 2017
|