Add custom field into Genesys Chat/Email widgets

General Discussion
1

Hi guys
I have been looking around and couldn’t find a way (documented and supported at least) on how to add a custom field into the Widgets…for example Passport Number, ID, some drop down object…
any idea?

2

Follow this link https://docs.genesys.com/Documentation/GWC/G-NINE/WidgetsAPI/CustCRF

3

I have done that but it doesn’t go as a KVP as first fields.
I see there is a userdata property but no clue on how to work with it…

4

Also this is for Chat, but no mention of email form…
Will ask support if it is the same

5

As far as I can tell from reading the docs, you can’t edit or add to the out of the box registration forms but you can create your own..

I found these links they seem like they might be useful (haven’t actually tried doing it yet though)

https://developer.genesys.com/2017/08/31/draft-genesys-widgets-customization-starting-with-simple-examples-i/

https://developer.genesys.com/2017/09/15/genesys-widgets-customization-filling-registration-form-data-ii/

Creating an account is free and instant if you don’t have one

6

I have checked those already, and still they are fixed with same fields, no sample which add a new one anywhere.
They show how to interact with the JScript part, I want to add custom KVPs and fields as are usually done at customer needs.

7

Ok, I can attach data from the call.


dataURL: "http://192.168.0.110:8380/genesys/2/email/TEST1",
            apikey: "",
            userData: {var2:"jojojo"},




            SendMessageButton: {
            enabled: true
            }

But now need to add to this userData JSON some value from a the form field.
Will keep testing

8

OK found it

You first need to find this line:


c.userData = n

Then add


c.userData = n, 
c.userData.var99 = a("#cx_sendmessage_form_var1").val(),

where #cx_sendmessage_form_var1 is the form field you added before (following Genesys docs)
and var99 is the KVP key name you want.

So at logs I have now:




12:05:20.099 Dbg 09900 SendEmailTask webRequestId [10000014], Sending request to E-mail Server: 'RequestCreateWebEmailIn'('50')
message attributes:
FromAddress = [email removed]
ReferenceId = 10000014
QueueEndpoint = default
Mailbox = [email removed]
UserData = KVList: 
   'var99' [str] = "Var1cavagnaro"
   'var2' [str] = "jojojo"
FirstName = Jorge
Text =  ewfdsfs
LastName = Cornejo
Subject = Test1

Works fine

If someone finds an easier way to do so please share

9

Hi,
I see in the widgets.min.js command “Survey.open”
who has ideas for this use case? ???

10

Guess will be the webform used on WebAPI to send surveys