We have an issue for one particular skill that when agents from skill A want to have connection with the skill B at the moment calls are already waiting on skill B the call lands back on the the skill A.
When no calls are already waiting in skill Bthe there is no issue and call transfers successfully .
Please help
[facepalm]
Which PBX? Transfer to what? RP? Agent directly?
Logs? Our mind readers are on vacations
What’s your call flow - intercommunication DN and how does it target the SkillB agents?
Sounds like there’s some logic missing there - possibly at the red port from a selection/target block. Does the same flow get followed by customers calling into SkillB?
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