Sometime wde cannot get record in Preview Mode

Voice & Telephony
1

Hi everyone,

I got a problem when using dual SIP registration (Active - Active). Sometime I cannot get records when run a campaign with preview mode. I check log and see that wde try to request message to DR SIP . When i log off drvoice channel then i can get records. What should i configure wde to always prefer DC SIP Address ?

17-11-23 11:34:16.901 [            64] DEBUG cture.ChainOfCommand - Execute of Chain of Command CampaignGetPreviewRecord -> Name:GetOutboundPreviewRecord Type:Genesyslab.Desktop.Modules.Outbound.Model.Campaign.GetPreviewRecordCampaignCommand 
17-11-23 11:34:16.902 [            64] INFO  ound.CampaignCommand - GetPreviewRecordCampaignCommand
17-11-23 11:34:16.902 [            64] DEBUG ound.CampaignCommand - GetPreviewRecordCampaignCommand : campaignName = 247_LOYALTY_CP
17-11-23 11:34:16.903 [            64] DEBUG                 ESDK - Found constructor with 1 parameters
17-11-23 11:34:16.903 [            64] DEBUG                 ESDK - Media object DistributeUserEvent created
17-11-23 11:34:16.903 [            64] DEBUG                 ESDK - [FindSwitchPolicyForOneDevice] Found Switch Policy SIPSwitch::8.0.4 on [Device] 1014
17-11-23 11:34:16.904 [            64] DEBUG                 ESDK - [GetVirtualDevice] Virtual Device is 1014
17-11-23 11:34:16.904 [            64] DEBUG lService.bd_sip01_pr - Reference 6 added to the message
'RequestDistributeUserEvent' ('48')
message attributes:
AttributeCommunicationDN [str] = "1014"
UserEvent       = ComplexClass(CommonProperties):
	Time            = ComplexClass(TimeStamp):
	AttributeUserData [bstr] = KVList: 
		'GSW_AGENT_REQ_TYPE' [str] = "PreviewRecordRequest"
		'GSW_CAMPAIGN_NAME' [str] = "247_LOYALTY_CP"
		'GSW_APPLICATION_ID' [int] = 168
	AttributeThisDN [str] = "1014"
	AttributeUserEvent [int] = 96
AttributeReferenceID [int] = 6

17-11-23 11:34:16.904 [            64] DEBUG lService.bd_sip01_pr - Sending message to bd_sip01_pr - tcp://dr247sipv03:3000[192.168.22.236:11476->10.56.237.38:3000])
'RequestDistributeUserEvent' ('48')
message attributes:
AttributeCommunicationDN [str] = "1014"
UserEvent       = ComplexClass(CommonProperties):
	Time            = ComplexClass(TimeStamp):
	AttributeUserData [bstr] = KVList: 
		'GSW_AGENT_REQ_TYPE' [str] = "PreviewRecordRequest"
		'GSW_CAMPAIGN_NAME' [str] = "247_LOYALTY_CP"
		'GSW_APPLICATION_ID' [int] = 168
	AttributeThisDN [str] = "1014"
	AttributeUserEvent [int] = 96
AttributeReferenceID [int] = 6
2

what is the value of sip-address in both SIP servers?

3

Hi AK,

sip-address in DC sip is vip address of DC SIP peer: dc.abc.com.vn
sip-address in DR sip is vip address of DR SIP peer: dr.abc.com.vn

4

Does WDE have connection to both SIP server?

5

@AK, Yes, it has connection to both Primary SIP (DC and DR SIP) .

6

WDE sends a ChainRecord Request to OCS via TServer attached data…so check TServer logs to see if it got it or not.
The Tserver will be the one who controls your extension DN. There can’t be 2 Tservers controlling a single DN perse.
So if your TServers are fighting over control that would indicate why you don’t have a message in return.

I can assume you may have deeper problems. Try to check SIP Server logs.

Active-Active works on both SIP Servers sharing a single name DNS and going up and down on DNS server…not both running with different names…sip-enable-gdns is mandatory