Hello everyone,
it´s possible to set a view in percent for the general sum of all agents that are taking a call by concerning that all other status are going to be filtered from this general sum?
Thank for the answer 
CallInbound + CallOutbound / all other masks you may need
That?
Enviado de meu E6633 usando Tapatalk
almost 
i mean a formula like:
100% = all logged in Agents
x% = call inbound + call outbound
y% = all other Status
how can i make that CCPulse calculate all inbound and outbound calls?
For the agent group
MainMask = CallInbound, CallOutbound
RelativeMask = *, ~LoggedOut
Action = AgentStatus
Objects = [/size]GroupAgents
[/size]Category = [/size]RelativeNumberPercentage
[/size]
[/size]I think that would do it
[/size]
[/size]Read about Stats
[/size]https://docs.genesys.com/Documentation/RTME/8.5.1/Dep/Template[size=15px]
a kind of
i need a script for a Formula for the agent group to get the % of agents in a Call with this information:
agents with active status(callinbound+calloutbound+ACW+Callonhold+etc) / logged in Agents * 100
%=(active Status)/(logged in agents)*100
??? ??? ??? ???
What would be a non active status??? Status is everything an agent does…
You need to clarify your concepts and do a better request
And don’t double post or at least focus on your post
Ok, maybe I didn´t wrote it clearly the first time :-\
with active and inactive status I mean something like this:
active status (callinbound+calloutbound+ACW+Callonhold+etc)
inactive Status (training+coaching+notreadyfornextcall+etc)
logged in agents : active+inactive status of current logged in
I realized that i don´t need the inactive status for the formula, I only need the total addition of active status to get the percent ( %=(active Status) / (logged in agents)*100)
the Problem I have now is when i put the formula it doesn´t fit like i want to