Media Error 700

Voice & Telephony
1

Hi,

One user is facing issue with logging into WDE and getting media error 700. As a part of initial investigation, I checked DN configuration at both switch and Genesys side. As everything was configured correctly so DN reset, re-creation on both PBX/switch end and Genesys end has been done with no luck. Even customer rebooted the phone as well. Any suggestions where to dig further???

2

Check the CSTA communiaction to find the root-cause. My opinion is some issue on PBX level

3

Check TServer logs as Kubig says, will give you a better idea when and why this is happening

4

As per logs, DN is out of service but while direct calling on hard-phone it is ringing.

5

So do you have oos activated? You hear it ringing at site (is this dn on your sight?) or just call it and hear a ring?
Logs again will give a better perspective.
Check when it was marked as Out of service…