|
Can Agents Select Outbound Campaign?
|
|
1
|
650
|
March 12, 2018
|
|
Outbound - Email to address system default option change
|
|
2
|
650
|
March 9, 2018
|
|
Change the order in the outbound reply from address
|
|
0
|
650
|
March 9, 2018
|
|
Disposition Codes - Settings and Options
|
|
2
|
650
|
February 26, 2018
|
|
Twitter Th (thread) BP
|
|
1
|
650
|
February 26, 2018
|
|
Need help how to check for missing skills for a agent from URS logs
|
|
2
|
389
|
February 21, 2018
|
|
Workspace Should show Queue name
|
|
8
|
650
|
February 15, 2018
|
|
chats getting hanged at taskbar
|
|
4
|
650
|
February 15, 2018
|
|
Access Group & Roles to access to Genesys Administrator
|
|
5
|
650
|
February 6, 2018
|
|
License Server Error | Cannot read data from license server(-16,86)
|
|
2
|
650
|
January 28, 2018
|
|
Definition of "routed_other"
|
|
9
|
650
|
January 23, 2018
|
|
Genesys Email Server problem? Cannot send e-mails from Interaction Workspace
|
|
4
|
650
|
January 18, 2018
|
|
Control Toaster Timeout
|
|
3
|
650
|
January 12, 2018
|
|
Genesys WFM - Adherence/Schedule State Groups Configuration
|
|
0
|
650
|
January 10, 2018
|
|
GMS CallBack Pulse reporting
|
|
1
|
650
|
January 9, 2018
|
|
Schedule Properties for Outbound using SDK
|
|
0
|
650
|
December 29, 2017
|
|
Limit Agent Targeting
|
|
5
|
650
|
December 14, 2017
|
|
Reset IRD counters on specific RP
|
|
3
|
650
|
December 13, 2017
|
|
WFM Master Forecast Data
|
|
4
|
650
|
December 1, 2017
|
|
Blank value of KVListGetListValue function
|
|
5
|
650
|
November 27, 2017
|
|
Customer Contact refer to Disclaimer and then return to Agent
|
|
1
|
650
|
November 27, 2017
|
|
Call transferring not working
|
|
2
|
650
|
November 25, 2017
|
|
CCPulse - threshold question for waiting time
|
|
5
|
650
|
November 23, 2017
|
|
GMS Installation - no templates available
|
|
15
|
650
|
November 15, 2017
|
|
Composer Voice - OPM Schedule Type
|
|
2
|
650
|
November 13, 2017
|
|
Updatel all chains_n into customer chain_id
|
|
6
|
594
|
November 10, 2017
|
|
IWS / WDE Scheduled Callback Question
|
|
7
|
650
|
November 10, 2017
|
|
Verint SIPREC with Genesys CTI Correlation
|
|
2
|
650
|
November 7, 2017
|
|
CCPUlse Threshold/Action Queue Calls Waiting
|
|
1
|
650
|
November 6, 2017
|
|
Convert more than 500 CCPulse workspaces from bin to XML
|
|
5
|
650
|
October 28, 2017
|