CCPUlse Threshold/Action Queue Calls Waiting

Genesys Cloud Routing
1

This is really simple but I can’t get my head around it.

I want to set up a Threshold and Action (audible alarm) when a Queue/Group of Queues/Virtual Queue shows; Any calls waiting and then a different sound at 5 calls waiting, etc.

I’ve looked through the manual but this only gives examples of the Thresholds related to items which are not Queues/Groups of Queues/Virtual Queues, which is where I want to apply these “rules”.

I get the feeling anyone who’s worked with CCPulse Thresholds/Actions may have this on a standard template but I just can’t seem to get it right. If there is any chance of copy/pasting in the Threshold and Action items, from the Wizards, it would be very much appreciated!

TIA,

Tony

2

i quote manual

if Threshold.StatValue < 5 then
Threshold.Result = true
end if

<<----- Queue/Group *if wating call 5

「To create the Genesys Sound object, use the following script:
Set SoundObject = CreateObject(“GsSampleTEObjects.GsActionSoundObject”) CreateObject(“GsSampleTEObjects.GsActionFSObject”)

Specify the full path to a .WAV file in order to play it

—for example: SoundObject.PlaySoundFile b[/b]」

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