Control Toaster Timeout

Genesys Cloud Routing
1

Hi guys
When an agent receives an interaction (email, twitter, facebook, etc) usually he has 60 seconds to take it, otherwise goes to NotReady and Interaction goes back to queue.

Where do we define that time? Customer wants to increase it due the agents workload. I have searched but no luck so far…

Thanks

2

I’ll look around tomorrow. Almost seems like this is comparable to sip server no answer supervision functionality, but with interaction server / eSsrvixes instead. I’ll let you know what I find.

3

InteractionServer [settings] delivery-timeout=30 (default value)

4

Thanks Catarinex :smiley: That worked fine