Hi
Currently when a agent reply or reply-all to the customer the from-addresses displaying as ascending order in the workspace. Is there any way to customize the displaying order. I need specific email to be in the top of the list.
Hi
Currently when a agent reply or reply-all to the customer the from-addresses displaying as ascending order in the workspace. Is there any way to customize the displaying order. I need specific email to be in the top of the list.