License Server Error | Cannot read data from license server(-16,86)

Genesys Cloud WFM
1

Hi,

We are seeing a problem with connecting to Genesys from our CRM application - The only useful information that I see from the logs is given below -

2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Enqueueing LicenseEventNoLicense
2018-01-25 14:47:06,459 INFO [Ail.License] Scheduling license checker
2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Executing LicenseEventNoLicense (time in queue: 0 ms)
2018-01-25 14:47:06,459 DEBUG [Ail.Loader] @@ Lagaffe.Deployer.Inner.OptionsComponent.OptionsReader-8157910 → Lagaffe.Deployer.Inner.ApplicationComponent.Starter-15017633 : OptionsEventNoLicense
Reason Cannot read data from license server(-16,86)

2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Enqueueing OptionsEventNoLicense
2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Executing OptionsEventNoLicense (time in queue: 0 ms)
2018-01-25 14:47:06,459 DEBUG [Ail.Loader] @@ Lagaffe.Deployer.Inner.ApplicationComponent.Starter-15017633 → Lagaffe.Deployer.Inner.AilModule.W-21638481 : ApplicationEventError
ErrorType No license

Has anyone encountered this problem before?

2

And…which CRM? And how is integration done??
How are we supposed to guess your whole infra and even ask “Anyone faced this before?” ::slight_smile: ::slight_smile: :stuck_out_tongue:

3

First step, did you check if your CRM is able to reach the server where you have your licences?