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About the Genesys Cloud category
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0
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261
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April 24, 2026
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WFM API 429s during JMeter load test on schedule exports
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2
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176
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May 16, 2026
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Quality Management API 400 Error: Mapping Zendesk Satisfaction Surveys
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1
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312
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May 16, 2026
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Predictive Routing: 500 Internal Server Error when Mapping Zendesk Tags to GC Skills via Platform API
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0
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174
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May 15, 2026
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WFM Evaluation API 429 during JMeter load test
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0
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176
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May 16, 2026
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Decentralizing Emergency Routing using Evaluate Schedule Group
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3
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246
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May 14, 2026
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Quality Evaluation metadata missing in Bulk Export JSON for digital channels
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0
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445
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May 15, 2026
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Predictive Routing Skill Group Weight Sync Failing with 422
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0
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360
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May 16, 2026
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WFM API 409 Conflict on Schedule Import via Terraform Provider
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2
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320
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May 16, 2026
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QMS Eval Failure During BYOC Failover in AP-SE-2
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0
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295
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May 16, 2026
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WFM API 429 Throttling during BYOC Trunk Shift Import
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0
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264
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May 15, 2026
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WFM Bulk Export 422 on Legal Hold Chat Data
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0
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249
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May 15, 2026
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WFM Schedule Group API 409 Conflict during TF Apply
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1
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285
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May 16, 2026
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WEM API 422 Error on Legal Hold Bulk Export
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0
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228
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May 16, 2026
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Predictive Dialer Abandon Rate Compliance
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2
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490
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May 15, 2026
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Predictive Routing Score Decay Anomaly in EU1 Tenant
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4
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100
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May 16, 2026
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Predictive Routing metadata loss in bulk recording exports
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4
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267
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May 16, 2026
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Predictive Routing Skill Group Capacity Mismatch
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2
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460
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May 16, 2026
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Optimizing WFM Schedule Adherence for Multichannel Agents
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2
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332
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May 15, 2026
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Automating Bulk Wrap-Up Code Assignment to Multiple Queues
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3
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475
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May 15, 2026
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Predictive Routing Capacity Calculation Discrepancy in Performance Dashboard
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2
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292
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May 16, 2026
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Shift trade conflict resolution API behavior
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1
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231
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May 16, 2026
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WFM API rate limits during bulk agent shift assignment
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2
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348
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May 16, 2026
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Automating Skill Adjustments Based on Real-Time Queue Abandonment
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2
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333
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May 14, 2026
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Quality Evaluation Score Discrepancy in EU-West BYOC WFM
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0
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176
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May 16, 2026
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WFM API 401 Unauthorized when fetching shift requests via ServiceNow Scheduled Import Set
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2
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212
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May 16, 2026
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Quality API 429 Errors During High-Volume JMeter Load Test
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2
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180
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May 16, 2026
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Predictive Outbound Campaign failing with 429 errors during JMeter load test in ap-southeast-1
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2
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332
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May 16, 2026
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Shift Swap Validation Error 409 During Peak Hours in US-East-1
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3
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495
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May 16, 2026
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Predictive Routing Skill Group 409 Conflict on Terraform Apply
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3
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285
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May 16, 2026
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