Access Group & Roles to access to Genesys Administrator

Genesys Cloud Routing
1

Hello,

Do you know which permissions must have an user to access to the Administrator Genesys ?

Especially, I would like to create an user which has only access to the following items :

  • PROVISIONNING > Accounts > Users
  • PROVISIONNING > Accounts > Skills
  • PROVISIONNING > Accounts > Agent Groups

So, I created an Access Group with the following roles :

  • Genesys Administrator - Modules > Provisionning : Allow
  • Genesys Administrator - Provisionning > Account : Allow
  • Genesys Adiministrator - Account Provisionning > Agent Groups : Allow
  • Genesys Adiministrator - Account Provisionning > Agent Info : Allow
  • Genesys Adiministrator - Account Provisionning > Skills : Allow
  • Genesys Adiministrator - Account Provisionning > Users : Allow

Currently, the Access Group has the following permissions :

  • Agent Groups : Full Control
  • Persons: Full Control
  • Skills : Full Control
  • Roles : Read

I associated my user to the Access Group, however, when I want to log it, I encounter this error :

Error registering. Code: 2230537 Description: User doesn't have permissions

Have you any idea ?

Thanks

2

have you added access group read permitions on applications folder?

3

Yes you are right … and resources also

4

Hello Sir,

I’m facing the same issue than you?
Did you found the issue?

Regards.

1 Like
5

Read/write permission needs to be given from the application folder as well.

1 Like
6

Yes, I’ve checked all the authorization, there wasn’t any missing.

I think that there was an issue when installing the first time.
I’ve downloded a new install package from Genesys support site, re-installed and everything is going well now.
I can access those directories.

Regards.