|
Update User-Defined Field with Disposition Code
|
|
3
|
650
|
October 9, 2010
|
|
Genesys as an Outbound Solution?
|
|
1
|
650
|
October 7, 2010
|
|
saving reports from ccpulse
|
|
1
|
650
|
October 3, 2010
|
|
CCPulse Statistics
|
|
2
|
650
|
October 3, 2010
|
|
What is the role of Siebel Marketing in Outbound?
|
|
3
|
650
|
October 3, 2010
|
|
Outbound IRD Strategies
|
|
2
|
650
|
October 3, 2010
|
|
outbound preview mode
|
|
1
|
650
|
September 30, 2010
|
|
CCpulse Formula
|
|
1
|
650
|
September 29, 2010
|
|
Fax Detection
|
|
1
|
650
|
September 27, 2010
|
|
Service Level Configuration & Reporting
|
|
11
|
650
|
September 24, 2010
|
|
Softphone Question
|
|
1
|
650
|
September 22, 2010
|
|
Housekeeping - regular system closedown
|
|
3
|
650
|
September 21, 2010
|
|
New Statistical Type in DMA/CCPulse
|
|
0
|
650
|
September 7, 2010
|
|
Can we over write a stat result in CCpulse
|
|
1
|
650
|
September 3, 2010
|
|
GAD Do Not Disturb
|
|
3
|
650
|
August 30, 2010
|
|
Email and Voice call threading
|
|
4
|
650
|
August 27, 2010
|
|
Calculate a statistic
|
|
2
|
650
|
August 24, 2010
|
|
CCPulse thresholds
|
|
0
|
650
|
August 23, 2010
|
|
call transfer stat
|
|
2
|
650
|
August 21, 2010
|
|
Push Preview Outbound Mode-EventRevoked
|
|
1
|
650
|
August 20, 2010
|
|
limit the chanel
|
|
4
|
650
|
August 17, 2010
|
|
Stat defined in IRD doesn't reset at midnight?
|
|
11
|
650
|
August 16, 2010
|
|
Genesys Multimedia Softphone (GMMS)
|
|
4
|
650
|
August 11, 2010
|
|
Graphs in CCPulse
|
|
0
|
650
|
August 10, 2010
|
|
CCPulse Font Size
|
|
5
|
650
|
August 4, 2010
|
|
OLAP schema for Info Mart
|
|
0
|
650
|
August 2, 2010
|
|
Discriminate incoming mail accounts on IRD
|
|
9
|
650
|
July 28, 2010
|
|
CenterMessenger by Bruce Schrage
|
|
0
|
650
|
July 26, 2010
|
|
***** Record Chaining?? *****
|
|
7
|
650
|
July 23, 2010
|
|
CCPulse Threshold
|
|
2
|
650
|
July 22, 2010
|