Hello all,
Someone can help me I try to calculate / to have the Number of calls being answered with a waiting time less than 60 seconds.
I see that there is Total_Time_to_Answer that give me the total time but it is not for each call. Everytime I make a new call the time is adding …
Thank you in advance
azerty
ecki
2
Hi,
You would have to use stats which has following definition in Stat Server
MainMask = CallAnswered
Category = TotalNumberInTimeRange
Subject = DNAction
Objects = Queue, GroupQueues, RoutePoint
and define Timerange
Your60secrange = 0-60
and use this in your ccpulse template.
E.
2 Likes
