Good morning.
I’m new to the CCpulse+ world and have been tasked with creating a view for our call center. The build of the most of the view has been pretty easy minus the formula I have to create to give a statistic for Call Per Hour worked.
What I am trying to use is:
ccpulse.AGT.statistic(“Calls Answered”)/ccpulse.AGT.statistic(“Logged In Time”)
This formula is not working for me, Can anyone provide me a little information on how to acheive Calls Per Hour Worked?
Any input is greatly appreciated.
Thank you
Victor