|
GAD Status issue?
|
|
6
|
650
|
December 17, 2010
|
|
CCPulse DialingMode Statistic
|
|
0
|
650
|
December 10, 2010
|
|
Infomart: Tools to see how many interactions are currently being processed?
|
|
0
|
650
|
December 10, 2010
|
|
Agent Historical Report - Total time not matching with sum of other status times
|
|
0
|
650
|
December 9, 2010
|
|
ETL aggregation not working
|
|
1
|
650
|
November 29, 2010
|
|
Threshold "and"
|
|
2
|
650
|
November 24, 2010
|
|
Basic question about OCS
|
|
3
|
650
|
November 23, 2010
|
|
CCPulse (SDNA.NotReadyFor Next Call threshold)
|
|
0
|
650
|
November 19, 2010
|
|
**** System Date *****
|
|
4
|
650
|
November 16, 2010
|
|
Gplus Configuration
|
|
1
|
650
|
November 16, 2010
|
|
GPlus adapter for Siebel?
|
|
3
|
650
|
November 11, 2010
|
|
Open Media Interactions
|
|
1
|
650
|
November 10, 2010
|
|
CCPulse totals in Templates
|
|
1
|
650
|
November 9, 2010
|
|
split the contents of the column in the CurrentAgentStatus column in ccpulse+
|
|
0
|
650
|
November 9, 2010
|
|
Agent Time of login ?
|
|
7
|
650
|
November 8, 2010
|
|
CCPulse offered calls and answered, abondened calls do not add up...
|
|
4
|
650
|
November 4, 2010
|
|
Hyperion
|
|
4
|
650
|
November 4, 2010
|
|
Complete list of users with Agent Logon??
|
|
4
|
650
|
November 3, 2010
|
|
Job_TransformGIM looping endlessy
|
|
0
|
650
|
November 3, 2010
|
|
Tip and Tricks... Add Your Own... :)
|
|
5
|
650
|
November 1, 2010
|
|
***** Annex Functions *****
|
|
3
|
650
|
October 26, 2010
|
|
Incorrect data displayed in CCPulse
|
|
4
|
650
|
October 25, 2010
|
|
Reducing decimel points within CCPulse formula statistic
|
|
5
|
650
|
October 15, 2010
|
|
New column in contacts
|
|
2
|
650
|
October 15, 2010
|
|
Outbound - dynamic filter
|
|
1
|
650
|
October 13, 2010
|
|
Historical Report on Average stats
|
|
3
|
650
|
October 13, 2010
|
|
canghing the font size for big screen
|
|
3
|
650
|
October 13, 2010
|
|
Audit logs
|
|
1
|
650
|
October 12, 2010
|
|
Anyone who knows how to set threshold and color indicators for each thresholds?
|
|
1
|
650
|
October 11, 2010
|
|
OCM Importing and Exporting question?
|
|
4
|
650
|
October 10, 2010
|