|
CCPulse CurrentAgentState
|
|
5
|
650
|
October 13, 2016
|
|
How to Sort MyHistory Quick Search Results in Workspace Desktop Edition
|
|
0
|
650
|
October 13, 2016
|
|
Getting URS 8.1.3 to talk to external webservice on https
|
|
0
|
650
|
October 13, 2016
|
|
Genesys GMMS
|
|
9
|
650
|
October 13, 2016
|
|
Calculating "real" AHT for chat
|
|
0
|
650
|
October 12, 2016
|
|
SIP Server installation
|
|
2
|
650
|
October 11, 2016
|
|
LRM INSTALLATION
|
|
1
|
626
|
October 11, 2016
|
|
Customer Contact details
|
|
3
|
650
|
October 10, 2016
|
|
Agent Status (pending) in WDE
|
|
8
|
650
|
October 8, 2016
|
|
Agent still appearing in CCpulse
|
|
4
|
650
|
October 7, 2016
|
|
iWD multiple solution reporting
|
|
2
|
650
|
October 7, 2016
|
|
IWS schedule call back in different time zone
|
|
6
|
650
|
October 6, 2016
|
|
Genesys WFM licensing Cost
|
|
1
|
650
|
October 6, 2016
|
|
Statistic modification in DMA template
|
|
4
|
650
|
October 5, 2016
|
|
GVP Historical call Reports does not show Custom Variables
|
|
1
|
650
|
October 4, 2016
|
|
Not Able to Answer using SoftPhone from the AgentDesktop
|
|
24
|
650
|
October 1, 2016
|
|
Can IRD/URS populate an online html web form?
|
|
2
|
650
|
October 1, 2016
|
|
SIP Server Agent No Answer Reason code
|
|
4
|
650
|
September 30, 2016
|
|
Routing Issue
|
|
12
|
650
|
September 30, 2016
|
|
Emails in workbins needs to be updated as mark done
|
|
1
|
650
|
September 30, 2016
|
|
How to sorting the searched records in WDE?
|
|
0
|
650
|
September 30, 2016
|
|
Tenant View stats
|
|
9
|
650
|
September 29, 2016
|
|
OpenCTI adapter for Genesys
|
|
7
|
650
|
September 29, 2016
|
|
Disable Mute in IWS or WDE
|
|
3
|
650
|
September 29, 2016
|
|
Does AIL require licenses?
|
|
6
|
650
|
September 28, 2016
|
|
Genesys Social Messaging 8.5.1/ Twitter Channel issue
|
|
1
|
650
|
September 27, 2016
|
|
Genesys Call routing - Agent Skill Based
|
|
15
|
650
|
September 27, 2016
|
|
Call routing using macros in ird
|
|
3
|
650
|
September 27, 2016
|
|
Nortel/Genesys integration
|
|
3
|
650
|
September 27, 2016
|
|
Salesfoce.com
|
|
2
|
650
|
September 27, 2016
|