Agent still appearing in CCpulse

Leonxxx86 · October 5, 2016, 2:05am

Hi All,

I have Disabled afew agents from CME but they still showing up in CCpulse? Is this because I disabled the agents instead of removing them? Thanks

cavagnaro · October 5, 2016, 2:40am

Yes

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Leonxxx86 · October 5, 2016, 3:16am

Hi Cav, thanks for your reply, it just because I don’t want to delete the agents from CME so right this moment I have found that removing the agents shortcut from agent groups removed the agents from CCpulse.

n3vek7 · October 6, 2016, 5:20pm

Yes, if you remove the agent from the agent group that your ccpulse is based on, it will remove the agent.
Next time, you may want to create a Dynamic agent view from the agent group. (you won’t see logout agents)

zmari · October 7, 2016, 10:05am

I think if you disabled agent account in CME, this agent will be excluded from routing (Routing Server will not include disabled account as possible target) - disable/enable option does not On / Off the account.