Team,
In CCPulse, In the Tenant view for Email and Chat media, the stat values are not get updated.It shows only 0 for Email.
In Chat some of the stat values are displaying in the decimal values. Kindly looking forward for your Possible suggestions.
StatServer logs?
check stats server section in options tab in the stats server for time format
have you made the media types up in the CCPulse application options tab for CustomStatistic?
I have made the media types up in the CCPulse application custom statistic tab.
Here this is the time format we are using %m/%d/%Y %H:%M:%S under time format in the stat server section.
What are the changes to be done.? , To get the values loaded in the CCPulse.
Only some stats are getting loaded while testing an multimedia.
Team,
Any reply for that issues mentioned.?
did you make your custom stats correctly ?
In General Email Handling, I have configured the following stat for the Total Entered stats in the tenant view.
General_email_handling : Total Entered:
JavaSubCategory - eServiceContactStat.jar:total entered
Category - JavaCategory
Objects - Tenant
AggregationType - Total
But its not getting updated. It always shows values as zero. Kindly looking for the possible solutions.?
The Java environment is initialized properly for StatServer instance? What says log?
Yes i have the following options in the stat server:
I have Java Config and Java Extensions.
And the following JAR file to TRUE:
eServiceContactStat.jar
eServiceInteractionStat.jar
eServiceSystemStat.jar
And in the Stat server Option, I have set the Enable Java - TRUE.
And do you see within the logs that the JVM env is initialized properly (with all .jar files)?