Any one got !dea about the Genesys and Salesfoce integration. Using adaptor or API.
Hi
Are you still looking for an answer to this. I know that some CRM (like Salesforce) provider offers direct integration to phone system. However its not always 100% compatible and some features might not be available due to compatibility issues. There are a few 3rd party CTI company that integrates CRM application and phone system. I know of a company called Tenfold. Their integration has a few features like call pop ups, click to dial, advanced analytics on the back end, and a few more. Just take a quick look at their services and see if this is something you’d be interested in.
https://www.callinize.com/integrations/salesforce/
Hi Karla,
sorry for this but you may want to look at the dates of the original posts before you answer, just don’t want you wasting your time on old threads.
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