Routing

Topic	Replies	Views	Activity
Not Valid DN Type	2	650	September 14, 2015
Agent skill in pulse	1	650	September 8, 2015
Intercommunication interaction queue for twitter, facebook and chat channel,	2	650	September 4, 2015
REST queries via IRD/URS	1	470	September 3, 2015
URS Log shows the selected target as invalid although target is ready	2	650	August 26, 2015
Route call to First Ready Agent	1	650	August 22, 2015
Assign Access Group to Agent Group thru API	1	650	August 21, 2015
Chat statistics using GMS STAT API	1	650	August 8, 2015
Call by Skill report Genaration	3	650	July 17, 2015
Load Testing	0	650	July 16, 2015
How to transfer a call to a Agent Group using the SDK?	1	650	July 14, 2015
Chat Interaction Position in Queue for Targets based on skill based routing	1	650	June 29, 2015
Call Result Type stats in CCPulse Agent and Agent Group stats (Outbound)	3	650	June 25, 2015
main difference between virtual queue and interaction queue	5	650	June 16, 2015
Who has changed the skill	5	650	June 16, 2015
CCpulse template	1	577	June 11, 2015
Route calls to agent who has answered minimum calls	1	650	June 9, 2015
Genesys 6.5 OCM - Can we run mulitple campaigns for different agent groups	23	650	June 2, 2015
Chat Text from Agent WDE stops going to client device after apprx 5 mins	1	650	May 29, 2015
Detect inbound acknowledgement emails	1	650	May 29, 2015
Excluding agents from being targeted	20	650	May 29, 2015
Search contact with dash returns 'No items' in WDE	7	650	May 28, 2015
Unable to initiate a chat conference from iWS	3	650	May 27, 2015
Can we change the calls waiting graph to a set scale, rather than variable?	1	650	May 26, 2015
Acknowledgement Answers Looping	5	650	May 22, 2015
Pull interaction from IWS agent Workbin after 2 hours	5	650	May 9, 2015
Auto pop-up of next call ( Campaign)	6	650	May 8, 2015
Hide Category Name In GAD	1	650	May 7, 2015
GAD Customisation, transfer simple call	8	650	April 30, 2015
New Acknowledgment If Email exist in Queue More than 3 Days	6	650	April 29, 2015