Pull interaction from IWS agent Workbin after 2 hours

Genesys Cloud Routing
1

Hello , Please help to achieve below -

We want to do following -

Agent accepts an email interaction

Agent put the interaction in an agent workbin

We want to monitor " for how long an interaction is sitting in the workbin "? If the duration is more then 2 hours, we want to pull the interaction from agent workbin and put back into the interaction queue.

Thanks,

2

Search the forum. This was answered and discussed a few days ago already

3

I checked, please confirm the solution is check the age of interaction in workbin and using scheduled strategy pull it back ?

if not, please point me to the discussion topic.

thanks

4

Yes that is

5

Thanks :slight_smile:

6

Hi, also tried to find the mentioned post but couldn’t… can you please post a link. Thanks!