Chat Interaction Position in Queue for Targets based on skill based routing

Genesys Cloud Routing
1

Hello SME, I need to check the Chat Interaction Position in Queue for Targets. Chat interactions are routing is based on skill based routing.

I need to update the interaction position every 30 sec while customer waiting for agent.

Cheers.

2

Possible yes. Just check StatServer chat sample on WebAPI samples.

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