|
IWS Email channel issue
|
|
2
|
650
|
February 16, 2016
|
|
Chat is not routed to available agents
|
|
10
|
650
|
February 2, 2016
|
|
SuspendForEvent
|
|
13
|
650
|
February 2, 2016
|
|
KVListGetStringValue Boolean
|
|
4
|
650
|
January 28, 2016
|
|
Create a statistic for count a current dial time in CC Pulse.
|
|
17
|
650
|
January 27, 2016
|
|
Stat server stopped need help
|
|
2
|
449
|
January 23, 2016
|
|
Maximum number of client connections in Message Server?
|
|
3
|
650
|
January 15, 2016
|
|
How to Calculate total number of queue count of some specific queues in CCPulse
|
|
4
|
650
|
January 13, 2016
|
|
ICON Related Issue
|
|
7
|
650
|
January 11, 2016
|
|
Display agent skill in pulse
|
|
8
|
650
|
December 17, 2015
|
|
Reporting on Priority of an Email
|
|
0
|
650
|
December 7, 2015
|
|
Check if request single step transfer to external # answered
|
|
1
|
650
|
December 7, 2015
|
|
IW_OverrideOptions
|
|
5
|
615
|
December 4, 2015
|
|
Help with Priorities
|
|
6
|
650
|
November 27, 2015
|
|
VHT
|
|
4
|
650
|
November 26, 2015
|
|
Pulse Template / Stat
|
|
9
|
650
|
November 20, 2015
|
|
Hardcoded DTMF
|
|
6
|
650
|
November 19, 2015
|
|
Cannot find Internal target when trying to make a call using Workspace
|
|
6
|
650
|
November 16, 2015
|
|
BroadCast Messages to all agents
|
|
1
|
650
|
October 30, 2015
|
|
CCPulse and wallboard data collector readings different
|
|
7
|
650
|
October 28, 2015
|
|
Cumulative Agent Group
|
|
4
|
650
|
October 21, 2015
|
|
Chat routing to VIP customer
|
|
13
|
650
|
October 7, 2015
|
|
Agent Can Set Email Duration Stay in Workbin
|
|
6
|
650
|
October 7, 2015
|
|
Transfer interaction to an agent with PSDK
|
|
1
|
650
|
October 7, 2015
|
|
How to create CCPulse view showing agent skill
|
|
12
|
650
|
October 5, 2015
|
|
Getting ConnID for Chat Interaction
|
|
2
|
650
|
September 28, 2015
|
|
Datamart obj-to-obj
|
|
15
|
650
|
September 23, 2015
|
|
Call traces in Compose
|
|
1
|
650
|
September 23, 2015
|
|
[SOLVED] Interactions Processed KPI in Workspace
|
|
3
|
650
|
September 21, 2015
|
|
Whether DCID is used only for call related actions and status?
|
|
2
|
650
|
September 15, 2015
|