Who has changed the skill

Genesys Cloud Routing
1

Hi Team,
in my environment, we often got a ticket..who has remove this skill from xyz agent..we normally give details, who all has change the person oject ,from message db..
is there any way to find..who has remove a skill from agent?that level audit information.where it will be available,how can we tell client.the exact name (supervisor)..who has remove a skill from an agent for particular period of time

Thanks
Raja

2

If the clients are using personal accounts within Genesys, you can find out these information in audits records, where all similiar actions are saved.

3

Hi..

client using personal account to change person object..could you please clarify..which audit trail..where i can find that..

suppose my supervisor id : raja1
agent id : agent1 (he has two skill a and b)

if i (raja1) remove skill b from agent1, from where i can find that details.
i can find from log db..(message server), that myself (raja1) changed this person object (agent1),but never seen,anywhere,with details like..who has remove skill? who has add the skill?
etc

Thanks
raja

4

Its old now but …

http://genesysguru.com/blog/blog/2010/02/19/who-changed-that-cme-object/

5

In 8.5 release the confserv has extended audit logs and API for access to these information. So, in case you have installed this release, read about this function and used it. In any other cases, there are few ways how to achieve it:

[ol]- PSDK

  • Confserv logs
  • URS logs (print pretty much format with DBIDs)
  • Supervisor application logs[/ol]
6

No, we have not yet upgrade our cofig server to 8.5 version…

thanks all for your response..