How to transfer a call to a Agent Group using the SDK?

Genesys Cloud Routing
1

Hello all,

I’m using the Genesys Platform SDK to create a customized softphone. I’m trying to transfer a call to a group of agents thru the SDK.

  • It’s my current understanding that the object I’m looking into is an Agent Group, but it’s my guess that it could also be a queue.
  • Right now, I can do transfers to individual agents by looking up their DN (they are either catalogued or retrieved through the Stat Server).
  • I use the RequestMuteTransfer to do so.

Thanks for any help.

2

You don’t transfer to an AG directly. You transfer to a Routing Point and it will follow your business logic.

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