|
IRD - is it possible to get agentGroup from a espefic agent
|
|
3
|
650
|
March 8, 2018
|
|
GI2 standard ABD waiting not match with CCP Standard ABD
|
|
1
|
650
|
March 2, 2018
|
|
Interaction workspace question
|
|
4
|
650
|
March 1, 2018
|
|
Invalid call state - Error 496
|
|
4
|
549
|
March 1, 2018
|
|
Tweet: link to original Tweet on a reply
|
|
1
|
650
|
February 26, 2018
|
|
Genesys Administrator Extension
|
|
6
|
650
|
February 21, 2018
|
|
Bright Pattern and the future of Genesys
|
|
1
|
650
|
February 15, 2018
|
|
Worskspace
|
|
3
|
650
|
February 15, 2018
|
|
Preventive Maintenance
|
|
1
|
650
|
February 14, 2018
|
|
Amazon Connect impressions
|
|
2
|
650
|
February 5, 2018
|
|
Reg : Shared Workbin count differs for agent and TL
|
|
3
|
650
|
February 3, 2018
|
|
Pulse versus CCPulse
|
|
27
|
650
|
February 2, 2018
|
|
campaign merge-method
|
|
3
|
650
|
February 1, 2018
|
|
ERP Usage
|
|
2
|
650
|
January 31, 2018
|
|
Compatibility Matrix
|
|
2
|
650
|
January 23, 2018
|
|
WDE CaseData window for Outbound (not OCS) call
|
|
14
|
650
|
January 20, 2018
|
|
UCS archiving
|
|
6
|
650
|
January 11, 2018
|
|
UCS memory utlisation
|
|
1
|
650
|
January 11, 2018
|
|
Genesys Pulse DB sizing
|
|
2
|
650
|
January 10, 2018
|
|
Genesys WDE Email Editor for Outbound shows only print button.
|
|
2
|
650
|
January 10, 2018
|
|
Set threshold for current state and reason time together
|
|
1
|
650
|
January 4, 2018
|
|
Unable to comment facebook post from Workspace
|
|
1
|
609
|
December 29, 2017
|
|
DropDown list on IWS/WDE
|
|
0
|
650
|
December 26, 2017
|
|
Interactive Insights reporting Consults Internal Inbound HELP
|
|
1
|
650
|
December 20, 2017
|
|
Any need for VHT Callback?
|
|
5
|
650
|
December 17, 2017
|
|
Calling List Filter Problem
|
|
5
|
650
|
December 15, 2017
|
|
Configure Custom MediaType in WDE
|
|
5
|
650
|
December 12, 2017
|
|
Dynamically import AD Address Book into WDE
|
|
2
|
650
|
December 8, 2017
|
|
Create alarm based on text in the log - possible?
|
|
8
|
650
|
December 7, 2017
|
|
MOnitoring a chat interaction in WDE
|
|
0
|
650
|
December 6, 2017
|