Configure Custom MediaType in WDE

General Discussion
1

Hi,

How to configure Custom Media Type in WDE

  • As like email, i would like to get channel selection in WDE login page
  • Accept custom media type interaction as like email/chat
2

When you say, as like Email…what do you mean?
On WDE you can enable the channel selection by:

login..can-unactivate-channel option

Custom Media is that, a Media you need to create and manipulate…so which custom media have you created?? What is your real need?

3

Thanks for your reply, here is the details
I’ve Webclient application which uses WebAPI to submit interaction with mediatype (webform) to specific IXN Queue. Then strategy execute and route the interaction (webform) to an agent /agent group

Now i need to configure WDE to receive interaction (webform). I see only 2 option in WDE for openmedia related but it is not working.

Need help on configuring WDE to login in to custom media type (webform) to receive interactions.

Thanks

4

Do you have licenses for agent_seat for webform (custom/openmedia channels in general)?

5

Yes i’ve it

6

For me is like this:
OpenMedia is for example a FB interaction (now not custom but standard)

How does WDE knows about it? Because when you install the application and Metadata a new option facebook.can-use is created and recognized.
So you would have to do the same.
Edit the XML file and add an option:

mycustommedia.can-use = true

Then on Media Business Attributes you create this media too, then you create your interactions with this Open media value as media-type

That should work