Hi ,
Is there a way to monitor the chat interaction which is already in progress using WDE ?
I know the option of team lead to have monitoring the next interaction. But lets say the advisor is already on a chat .. is there a way to monitor it ?
Hi ,
Is there a way to monitor the chat interaction which is already in progress using WDE ?
I know the option of team lead to have monitoring the next interaction. But lets say the advisor is already on a chat .. is there a way to monitor it ?