GI2 standard ABD waiting not match with CCP Standard ABD

Dear Folks ,

Recently I found my infoview reports data mismatch with CCP real-time stats. Basically Infoview standard ABD waiitng calls way higher than CCP realtime stats. I do understand , These two applications pull the data from two different data sources. But users expect to match the data at the EOD .

If any idea/Solution on this highly appreciate.

Thank you,
Hasitha

Check your short abandonned settings. In GI2 (GIM), they’ll be removed from the abandon count. In CCP, it depends of your Stat Server settings.