Genesys WDE Email Editor for Outbound shows only print button.

ashokr83 · January 9, 2018, 7:19am

Hi,

In Genesys WDE, the agent tries to send an outbound email at that time the email editor shows only print button, no other buttons are visible. Why?

Please guide me to fix it.

cavagnaro · January 9, 2018, 2:29pm

Check WDE logs

Enviado de meu E6633 usando Tapatalk

Kubig · January 10, 2018, 8:23am

Also check the role(s) definition