How to Calculate total number of queue count of some specific queues in CCPulse

Genesys Cloud Routing
1

Hi all,

I want to calculate total number of queue count of some specific queues in CCPulse. Please help

2

You can use standard metric measures for number of waiting interaktivnĂ­ (current,total,etc.). Follow the documentation.

3

Still not able to do it. I want a different Row reflecting the sum of the Queues selected in the template.

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4

Ok, just use the DNGroup type of GroupOfQueues. All is described in documentation.

5

I have made a new DMA template and got what was required.

Thanks a lot

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