Display agent skill in pulse

Genesys Cloud Routing
1

Hi,
How to show what skill in realtime that an agent is on? And, how to do display it the pulse.

And i tried in Pulse by using the formula,
Result = G.GetSkill(Data.Current_Status.Value). But, it is not working. Please help me to solve this issue.

Thanks in advance

2

Skills by 100th time is part of Configuration layer, not reporting layer. You can’t by default
On Ccpulse users did a trick to query the CfgServer DB to show this information.
Pulse is far more restricted right now

3

Thanks for your reply. I will look into it.

4

Hi

I understand what you are saying, but in the same vain - if you had a custom kvp that you attached as user data during the call. Why can’t you adjust the formula Result = G.CustomKVP(Data.Current_Status_KVP.Value); and add the filter in Stat server? since Service Type is just a KVP that’s attached just the same way

5

Hi,

by “pulse” do you mean CCPulse or Pulse solution?

6

Hi kubig,
I meant Genesys Pulse (GAX plug-in application).

7

Thanks maxwell…

8

Hey S4,

From Genesys Customer Care:

You can use next formula in order to display desired userdata:

Result = G.GetUserDataValue(Data.Current_Status.Value,‘user_data_key’);

Please note, that you should have Current_Status statistics with ‘User Data’ checkbox enabled in the same widget.
Don’t forget to add corresponding filter to StatServer options: user_data_key=PairExists(UserData,“user_data_key”, ""). You can replace '’ with any particular value.

Goodluck

9

Hi maxwell,
Thanks for your reply. And, your answer helped me a lot.