|
Email Interaction Queues
|
|
3
|
650
|
August 11, 2016
|
|
Chat Routing Issue
|
|
1
|
650
|
August 9, 2016
|
|
MCR_Mails send to exclude email addresses are queued/looping...
|
|
1
|
487
|
August 6, 2016
|
|
PPS connect flow Part I
|
|
15
|
650
|
August 2, 2016
|
|
Facing issue with UseAgentState function
|
|
5
|
650
|
July 21, 2016
|
|
Delivering VOICE/EMAIL/CHAT one at a time for same agent
|
|
1
|
487
|
July 20, 2016
|
|
How to "Kill" offline sesions in chat/email
|
|
5
|
650
|
July 19, 2016
|
|
How to find queueKey in web chat
|
|
1
|
650
|
July 19, 2016
|
|
[SOLVED] Searching for a method to dinamically add/remove agents from vq target
|
|
32
|
650
|
July 19, 2016
|
|
[SOLVED] CCPulse Total Login Time query
|
|
16
|
650
|
July 14, 2016
|
|
Skill Details based on group Name
|
|
1
|
650
|
July 12, 2016
|
|
How to get multiple alarms of the same type in SCI
|
|
1
|
650
|
July 11, 2016
|
|
Description
|
|
6
|
650
|
June 29, 2016
|
|
Current_Number_Calls Answered Statistic
|
|
8
|
650
|
June 21, 2016
|
|
is anyone using XML as their default storage file type in CCPulse
|
|
8
|
650
|
June 21, 2016
|
|
Push preview agent mapping
|
|
3
|
650
|
June 17, 2016
|
|
CCpulse not showing objects of Agent Group
|
|
11
|
650
|
June 14, 2016
|
|
Abandon Calls in Short Range (SF calculation)
|
|
2
|
650
|
June 8, 2016
|
|
Escaping characters in IRD
|
|
7
|
650
|
June 7, 2016
|
|
Calling list field based routing
|
|
4
|
650
|
June 2, 2016
|
|
Difference between Agent Group and DN group
|
|
3
|
650
|
May 25, 2016
|
|
the IWS doesnt show the target skill
|
|
2
|
650
|
May 25, 2016
|
|
GI2 report - Queue Outline Report parameters
|
|
3
|
650
|
May 18, 2016
|
|
Cannot save Agent Login ID in the Agent User profile created
|
|
11
|
650
|
May 15, 2016
|
|
Siebel and Genesys
|
|
1
|
650
|
May 2, 2016
|
|
IRD 7.5 DB Wizard for function (not procedure) inside a package (Oracle)
|
|
0
|
650
|
April 19, 2016
|
|
Stat Server new stat CurrentTalkTime
|
|
2
|
650
|
April 14, 2016
|
|
CALLBACK: high delay connecting Cliente-Agent
|
|
2
|
650
|
April 4, 2016
|
|
progressive_blending_reserved_agents for activate progressive blending
|
|
23
|
650
|
March 4, 2016
|
|
'periodic threshold' on CCPulse+
|
|
3
|
650
|
February 29, 2016
|