|
routing interactions to wfm activity
|
|
3
|
650
|
October 5, 2015
|
|
How to create CCPulse view showing agent skill
|
|
12
|
650
|
October 5, 2015
|
|
Getting ConnID for Chat Interaction
|
|
2
|
650
|
September 28, 2015
|
|
Datamart obj-to-obj
|
|
15
|
650
|
September 23, 2015
|
|
Call traces in Compose
|
|
1
|
650
|
September 23, 2015
|
|
[SOLVED] Interactions Processed KPI in Workspace
|
|
3
|
650
|
September 21, 2015
|
|
Apply Treatment to call result in Genesys Agent Script
|
|
0
|
650
|
September 21, 2015
|
|
Genesys Phone Skill Changes and WFM Impacts
|
|
4
|
621
|
September 17, 2015
|
|
Whether DCID is used only for call related actions and status?
|
|
2
|
650
|
September 15, 2015
|
|
Not Valid DN Type
|
|
2
|
650
|
September 14, 2015
|
|
Is there a matrix of the reporting metrics and calculation for each product?
|
|
3
|
650
|
September 13, 2015
|
|
wrong connid and RTP stream
|
|
0
|
650
|
September 10, 2015
|
|
Agent skill in pulse
|
|
1
|
650
|
September 8, 2015
|
|
Intercommunication interaction queue for twitter, facebook and chat channel,
|
|
2
|
650
|
September 4, 2015
|
|
REST queries via IRD/URS
|
|
1
|
470
|
September 3, 2015
|
|
URS Log shows the selected target as invalid although target is ready
|
|
2
|
650
|
August 26, 2015
|
|
Route call to First Ready Agent
|
|
1
|
650
|
August 22, 2015
|
|
Assign Access Group to Agent Group thru API
|
|
1
|
650
|
August 21, 2015
|
|
IEX WFM with Gplus 6.0: RTA issues
|
|
12
|
650
|
August 11, 2015
|
|
Chat statistics using GMS STAT API
|
|
1
|
650
|
August 8, 2015
|
|
WFM account
|
|
4
|
650
|
August 3, 2015
|
|
how to created reports exporting data from CC Pulse
|
|
3
|
650
|
July 29, 2015
|
|
how to check numbers of interaction in specific workbin
|
|
2
|
502
|
July 27, 2015
|
|
Call by Skill report Genaration
|
|
3
|
650
|
July 17, 2015
|
|
Load Testing
|
|
0
|
650
|
July 16, 2015
|
|
How to transfer a call to a Agent Group using the SDK?
|
|
1
|
650
|
July 14, 2015
|
|
Chat Interaction Position in Queue for Targets based on skill based routing
|
|
1
|
650
|
June 29, 2015
|
|
Call Result Type stats in CCPulse Agent and Agent Group stats (Outbound)
|
|
3
|
650
|
June 25, 2015
|
|
Web api server
|
|
4
|
650
|
June 18, 2015
|
|
main difference between virtual queue and interaction queue
|
|
5
|
650
|
June 16, 2015
|