how to check numbers of interaction in specific workbin

Genesys Cloud WFM
1

Hello SMEs. I am working on client requirements where I need to check if total numbers of interactions in agent group workbin are > 0 (this is for interaction received during off hours) at 7 AM (before call centre starts operation ) , if yes, put back all these interaction back into the queue.

Please share, how i can achieve this. As per my understanding need to use a schedule strategy but what is the formula to get total numbers of interactions in agent group workbin.

Also how I can pull these interactions from workbin ?

2

You don’t do that… Interactions are independent, the strategy applies to each interaction, not all of them.

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3

got it …tks..