|
Get the current action after the clicked button
|
|
3
|
650
|
October 22, 2015
|
|
Max records in a calling list
|
|
3
|
650
|
October 22, 2015
|
|
Multiple time extension register problem
|
|
5
|
650
|
October 22, 2015
|
|
Cumulative Agent Group
|
|
4
|
650
|
October 21, 2015
|
|
Question Historical Template
|
|
0
|
650
|
October 21, 2015
|
|
Force wrap up
|
|
2
|
650
|
October 21, 2015
|
|
preview time
|
|
0
|
650
|
October 21, 2015
|
|
disposition codes
|
|
3
|
650
|
October 21, 2015
|
|
GIW Kpi stats
|
|
6
|
650
|
October 20, 2015
|
|
WFM Notification
|
|
3
|
650
|
October 20, 2015
|
|
Datamart Report on 15 minutes aggregation
|
|
4
|
650
|
October 20, 2015
|
|
Copy or adding forecasts
|
|
0
|
650
|
October 20, 2015
|
|
Retrieve the value of Hold time like in statistical interface
|
|
1
|
650
|
October 19, 2015
|
|
T Server Log files refining
|
|
2
|
519
|
October 19, 2015
|
|
GMS Http Callback Notification
|
|
0
|
650
|
October 18, 2015
|
|
Change Dispaly Name Of Call Type In CCpulse
|
|
16
|
650
|
October 16, 2015
|
|
Add multiple agent CME
|
|
2
|
650
|
October 15, 2015
|
|
Use Record user announcement in strategies
|
|
2
|
650
|
October 15, 2015
|
|
WDE 8.5 - Get Interaction ID or all message properties
|
|
8
|
650
|
October 15, 2015
|
|
Test Alarms?
|
|
1
|
650
|
October 15, 2015
|
|
IWS Pause/Resume after hangup for hear the cutomer
|
|
3
|
650
|
October 14, 2015
|
|
Current Genesys Certifications - Expiry Date?
|
|
11
|
650
|
October 14, 2015
|
|
Statistic in IQ View
|
|
10
|
650
|
October 14, 2015
|
|
Outbound blending with Inbound Agents
|
|
2
|
636
|
October 13, 2015
|
|
Transfer to specific agent workbin
|
|
3
|
650
|
October 13, 2015
|
|
Call doesnt get accepted!! HELP
|
|
7
|
650
|
October 12, 2015
|
|
CCPulse+ tresholds and actions ref. manual; does it exists?
|
|
2
|
650
|
October 12, 2015
|
|
Work mode set to ACW still able to answer call
|
|
10
|
650
|
October 12, 2015
|
|
Webservice timeout
|
|
1
|
650
|
October 9, 2015
|
|
CCPulse count agents using specific reason code
|
|
1
|
650
|
October 8, 2015
|