IWS Pause/Resume after hangup for hear the cutomer

General Discussion
1

Hi Experts,

When the SIPEndpoint receive a call, the advisor can’t hear the customer until he pause and resume.

Help please.

2

Logs and probably check rtp

3

Post logs and check which RTP ports are using and is that port is opened on network from agent PC to gateway !!!

4

Thanks all for your replies.

@Cavagnaro :
No errors or anomalies in the log files. But i have 99.7% RTP packets out of seq. Also when i stop Verint it works.
@raza990 :
Ports are hazardous and all ports are open.

I’ll post logs.