Add multiple agent CME

NICE CXone API & Integrations
1

Hello,

How can i add multiple agent in Configuration Manager ?

I tried to do it by the Config Database but if i do an Insert the base is locked.

Thanks all.

2

Editing the config database is often a very bad idea, you must interact with configuration via the supported interfaces.

It’s been a while since using CME, but if I recall correctly, you need the Management Layer Wizard, which is a separate install. With this installed you go to CME, right click on the persons folder, and find “Range of Agents” under the “Wizards” section.

2 Likes
3

you can use xml along with the wizard to do it