|
Service level for email in historic reporting
|
|
1
|
650
|
May 20, 2009
|
|
Grouping InteractionQeues to get a system overview in CCPulse
|
|
1
|
650
|
May 15, 2009
|
|
SDK to record and store the customer voice in calback functinality
|
|
0
|
650
|
May 12, 2009
|
|
Count agents logged in in a Queue
|
|
13
|
650
|
May 8, 2009
|
|
Call a DLL or EXE from URS
|
|
12
|
650
|
April 30, 2009
|
|
CCPulse Scripting Dynamic DB select
|
|
0
|
650
|
April 30, 2009
|
|
CCpulse Version 7.2.001.03 - Virtual agent group question
|
|
9
|
650
|
April 29, 2009
|
|
Application for supervisor
|
|
1
|
650
|
April 25, 2009
|
|
Reserve an agent
|
|
3
|
650
|
April 24, 2009
|
|
Voice interactions in the UCS database
|
|
4
|
650
|
April 24, 2009
|
|
Wait time in target block
|
|
5
|
650
|
April 24, 2009
|
|
Web Cobrowsing
|
|
4
|
650
|
April 23, 2009
|
|
Timestamp in Datamart is 7 hours off!!!
|
|
2
|
650
|
April 16, 2009
|
|
display a variable in ccpulse
|
|
4
|
650
|
April 15, 2009
|
|
limited access to resources in CME
|
|
2
|
650
|
April 11, 2009
|
|
Outbound Sequence
|
|
3
|
650
|
April 9, 2009
|
|
Config manager odbc?
|
|
12
|
650
|
April 9, 2009
|
|
CCP - Export to Access db with VB Script
|
|
0
|
650
|
April 7, 2009
|
|
Finding out the state the call originated from.
|
|
2
|
650
|
April 6, 2009
|
|
ETL DB move
|
|
2
|
650
|
April 4, 2009
|
|
N_Answered > N_Inbound
|
|
9
|
650
|
April 1, 2009
|
|
Which app is generating this message ????
|
|
12
|
650
|
March 23, 2009
|
|
URS warm standby
|
|
4
|
650
|
March 19, 2009
|
|
Routing and 'extending' Capacity Rules?
|
|
14
|
650
|
March 18, 2009
|
|
CCPulse Thresholds - Attached Data
|
|
0
|
650
|
March 16, 2009
|
|
Licensing costs of Configuration SDK
|
|
6
|
650
|
March 14, 2009
|
|
Return Calls to customers
|
|
3
|
650
|
March 12, 2009
|
|
CCPulse+ "Anomaly"
|
|
0
|
650
|
March 5, 2009
|
|
Agents assigning their own skills
|
|
6
|
650
|
March 3, 2009
|
|
No Stats for Users
|
|
6
|
650
|
February 26, 2009
|