URS warm standby

Genesys Cloud Routing
1

After the upgrade to 7.6, URS warm standby seems not working properly.

I’m getting …
I’m not seeing the message about going into Backup mode..

Router High Availability Mode is turned off

08:09:55.325_C_W_ [02:02] can’t initialize management layer
..
..
Open LCALayer on port=4999
LCA Library version 7.5.000.05
08:09:55.325_C_C_ [14:04] router is forced into active mode
Applications OK

2

You should post the full log from start-up; however my guess is that your URS is looking for an HA license but can’t find it.

Fra

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3

What does LCA and SCS logs say?

4

Did you upgrade from version 6.5 ? If so did you update your HA licenses to 7 ?

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5

Had to get the new license file, warm standby option is not free anymore like back in 6.5 days…

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