|
Campaign callbacks handled differently in OCS 8.1?
|
|
2
|
650
|
March 24, 2012
|
|
StatTimeInReady after Inbound
|
|
4
|
650
|
March 23, 2012
|
|
Gim Server can not start, since invalid object name error.
|
|
6
|
650
|
March 8, 2012
|
|
Where and how to trace cleared calls from a VQ ?
|
|
2
|
650
|
March 8, 2012
|
|
CCPulse 7.2 how to connect to external db?
|
|
7
|
650
|
March 5, 2012
|
|
Waiting Time & Routing
|
|
5
|
650
|
March 2, 2012
|
|
Exclude agents with certain skill from VAG
|
|
8
|
650
|
February 28, 2012
|
|
Assign Service Type to Outbound Calls
|
|
0
|
650
|
February 15, 2012
|
|
Workbin Age condition
|
|
10
|
650
|
February 13, 2012
|
|
Can I record voice interaction using IRD and without using Platform SDK ?
|
|
8
|
650
|
February 7, 2012
|
|
Settings for Nortel T-Server when used with Verint Logger
|
|
2
|
650
|
January 25, 2012
|
|
Force Outbound Campaign to dial in Progressive/Predictive
|
|
2
|
650
|
January 19, 2012
|
|
Genesys CN
|
|
4
|
650
|
January 12, 2012
|
|
Questions about the GAD
|
|
2
|
650
|
January 6, 2012
|
|
Tranform issue on GIM 8.0.101.04
|
|
6
|
650
|
January 3, 2012
|
|
Do can I extract target information from a Selection Block using IRD 7.5 ?
|
|
3
|
650
|
December 20, 2011
|
|
GAD database query
|
|
17
|
650
|
December 13, 2011
|
|
Interaction Behaves when they are in rounting status
|
|
1
|
650
|
December 12, 2011
|
|
Call associated with wrong agent in Info Mart
|
|
2
|
650
|
November 30, 2011
|
|
CCPulse - agents not in alphabetical order within view
|
|
0
|
650
|
November 22, 2011
|
|
Skills vs Agent Groups
|
|
11
|
650
|
November 16, 2011
|
|
IEX vs Genesys WFM comparison
|
|
0
|
650
|
November 15, 2011
|
|
WFM 8.x Install Training
|
|
6
|
650
|
November 10, 2011
|
|
Audible alert by Stream Manager
|
|
0
|
650
|
November 9, 2011
|
|
Is it possible to set up a jump to front of queue facility in Genesys
|
|
6
|
650
|
November 9, 2011
|
|
Agent access to OCM
|
|
17
|
650
|
November 7, 2011
|
|
CTI Challenge - What are my Options?
|
|
2
|
650
|
November 6, 2011
|
|
Displaying attached data in CCPulse
|
|
5
|
650
|
November 4, 2011
|
|
CCPulse: AgentStatus - Queue - Skill
|
|
4
|
650
|
November 3, 2011
|
|
Outbound - managing multiple progressive campaigns
|
|
10
|
650
|
October 25, 2011
|