Where and how to trace cleared calls from a VQ ?

Genesys Cloud Routing
1

Hi all,
searched the forum, but unable to find the specific information. Ramdomly CCPulse counts a number of “CallCleared” on a VQ and I would like to find this events in LOGS, so… I’ masking to you in wich log I can find events that are counted on CallCleared value and with wich syntax/tag I can search for those events ?

Regards,

Gef.

2

Hi Gef,

Look for RequestDistributeEvent in URS log with following attributes:
AttributeUserEvent = EventDiverted
AttributeCallState = 22

R.

3

BANG ! :slight_smile:

Here they are, thanks a lot René !! Can you address me to a document listing all AttributeCallState code meaning, if it exists ?

Good things to you.

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