Interaction Behaves when they are in rounting status

Genesys Cloud Routing
1

Hi.

Can someone help me with the following point:

How the interactions behaves when they are in routing status and:

  • We import a new Business Process with overwrite ?
  • We delete a the Business Process (queues and strategies) and import the Business Process again ?

You can tell me where into the documentation can i see this point’s in question?

Regards,

MS

2 Likes
2

Hi,

Router has the strategy in memory. When you delete or overwrite one the current interactions will be handled by the old strategy and new ones get handled by the new strategy.

Regards,

Peter
Genesys Consultant
http://www.prime-contact.com
The Netherlands