Do can I extract target information from a Selection Block using IRD 7.5 ?

Genesys Cloud Routing
1

Hi all,
someone knows if I can extract informations about the target from a selection block ? Usually I can extract them from a SelectDN target method with GetStringKey[‘dn’,VAR0001], GetStringKey[‘station’,VAR0001], GetStringKey[‘place’,VAR0001], etc, etc. but don’t know how to obtain same informations from a Selection Block configured to point at a target.

Any tips ?

Regards,

Gef.

2

Just the same information not poosible (only subset of data about selected tart is available). Also when you access it the call will be in postrouting phase..
Information about the selected target in postrouting phase can be accessed with TargetSelected, TargetObjectSelected and TargetComponentSelected functions.

3

Thanx Kubikle, I’ll try this functions and I’ll let you know the result.

Regards,

Gef.

2 Likes
4

Great ! Was exactly what I needed.

In my configuration:

TargetComponentSelected - Gives back Agent Login (string)
TargetObjectSelected - Gives back Agent Group (string)
TargetSelected - Gives back Extension (string)

Great help here.

Wish you good things,

Gef.