|
Abandoned Calls
|
|
2
|
650
|
April 25, 2007
|
|
DataMart speed of growth
|
|
2
|
650
|
April 23, 2007
|
|
Ports option on OCS
|
|
2
|
650
|
April 19, 2007
|
|
About a DN object
|
|
3
|
650
|
April 17, 2007
|
|
ACD positions
|
|
2
|
650
|
April 13, 2007
|
|
Outbound Calls in CCPulse
|
|
6
|
650
|
April 12, 2007
|
|
Genesys Uni - Munich: Anyone been?
|
|
2
|
650
|
April 12, 2007
|
|
OOB ICON & OOB InfoMart
|
|
7
|
650
|
April 12, 2007
|
|
PartyChange event being sent during transfers on T
|
|
12
|
650
|
March 30, 2007
|
|
GForce - San Diego
|
|
10
|
650
|
March 22, 2007
|
|
CTI CIL Record
|
|
7
|
650
|
March 19, 2007
|
|
Genesys HA
|
|
1
|
650
|
March 11, 2007
|
|
GForce London
|
|
4
|
650
|
March 10, 2007
|
|
Custom stat threshold
|
|
2
|
650
|
March 9, 2007
|
|
CCPulse+ Thresholds and Actions (again!)
|
|
2
|
650
|
March 6, 2007
|
|
full export of ODS DB and Geneysys configuration DB
|
|
1
|
650
|
March 2, 2007
|
|
Thresholds in CCPulse
|
|
12
|
650
|
March 1, 2007
|
|
full export of ODS DB and Geneysys configuration DB
|
|
3
|
650
|
March 1, 2007
|
|
screen shots of CTI / Multi-media in SAP CIC
|
|
0
|
650
|
March 1, 2007
|
|
How to cancel Retrieve Record in OCS
|
|
2
|
650
|
February 26, 2007
|
|
How to retrieve GSW_APPLICATION_ID
|
|
2
|
650
|
February 23, 2007
|
|
Can CCA report be filtered by ANI
|
|
4
|
650
|
February 23, 2007
|
|
How to retrieve records for a particular ANI from CCon?
|
|
1
|
650
|
February 23, 2007
|
|
how to add a new contact to my account
|
|
3
|
650
|
February 20, 2007
|
|
Cancel a Transfer Using ActiveX Desktop Toolkit
|
|
20
|
650
|
February 16, 2007
|
|
CCPulse StatValue on Email Alert
|
|
3
|
650
|
February 14, 2007
|
|
Soft phone for Genesys 7.2
|
|
3
|
650
|
February 9, 2007
|
|
Universal Adapter
|
|
5
|
650
|
February 7, 2007
|
|
Login NotReady option
|
|
5
|
650
|
February 5, 2007
|
|
Refreshing CCpulse every 2 seconds
|
|
3
|
650
|
January 31, 2007
|