|
Allowing Agent to feedback his "ready state" back to Predicitive algorithm
|
|
1
|
650
|
September 21, 2009
|
|
Job Opening - Singapore opportunity - Genesys CTI Developer
|
|
6
|
650
|
September 19, 2009
|
|
CCPulse on Vista 64 bit
|
|
2
|
650
|
September 17, 2009
|
|
Preventive Mainteance
|
|
0
|
650
|
September 14, 2009
|
|
GAD Issue
|
|
7
|
650
|
September 11, 2009
|
|
voice calls and emails at the same time
|
|
5
|
650
|
September 10, 2009
|
|
Multimedia Issue
|
|
2
|
650
|
September 4, 2009
|
|
CCpulse: can you hide all agents and only display those with thresholds exceeded
|
|
2
|
650
|
September 4, 2009
|
|
When GAD fails...
|
|
1
|
650
|
September 2, 2009
|
|
Unable to Retrieve APR through BRIO
|
|
8
|
650
|
August 29, 2009
|
|
CCPulse 7.5 - Statistics
|
|
3
|
650
|
August 28, 2009
|
|
Emails answered to customer after a time
|
|
5
|
650
|
August 27, 2009
|
|
MOVED: Adding Place and DN using Genesys ActiveX
|
|
0
|
650
|
August 27, 2009
|
|
emails not serving
|
|
21
|
650
|
August 26, 2009
|
|
Orcale + OBN
|
|
3
|
650
|
August 26, 2009
|
|
GAD issue
|
|
2
|
650
|
August 26, 2009
|
|
DMA Reporting Templates
|
|
2
|
650
|
August 25, 2009
|
|
Reporting on agents not received any calls in 30 minutes
|
|
1
|
650
|
August 24, 2009
|
|
Invalid Conn Id
|
|
1
|
650
|
August 23, 2009
|
|
Any known issues/fixes with Outbound Dialer causing GAD lockups?
|
|
1
|
650
|
August 22, 2009
|
|
Gateway Dipsoitions - Explanation
|
|
4
|
650
|
August 21, 2009
|
|
Knowledge Manager standard response
|
|
1
|
650
|
August 20, 2009
|
|
CCPulse based on agent capacity rule
|
|
2
|
650
|
August 20, 2009
|
|
SCI not documented error SCI078
|
|
7
|
650
|
August 13, 2009
|
|
EmailServer : Inbound emails table contains already the Message Id <xxxxx>
|
|
2
|
650
|
August 12, 2009
|
|
'Start Preview Dialing' buttin in the Communication toolbar is not working
|
|
5
|
650
|
August 12, 2009
|
|
Access Siebel - CTI via CITRIX
|
|
1
|
650
|
August 10, 2009
|
|
Can i take the report of dialing numbers
|
|
1
|
650
|
August 8, 2009
|
|
Can obn perform a standalone call?
|
|
3
|
650
|
August 7, 2009
|
|
Genesys Interactions Guide
|
|
2
|
650
|
August 5, 2009
|