CCPulse based on agent capacity rule

General Discussion
1

Hi,
Can ccpulse be built based on Agent capacity rule???

2

Someone pls clarify meā€¦

3

Hi,

Iā€™m not sure I do understand your question. Could you please describe what you want to achieve?

Release 7.5.1 of CCPulse+ introduced some new features related to agent capacities - display current agent capacity etc. Please check latest ā€œReporting 7.5 CCPulse+ Administratorā€™s Guideā€ for more details.

R.

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