|
Agg_By_Week?
|
|
2
|
650
|
November 5, 2009
|
|
Gplus Adapter
|
|
3
|
650
|
November 4, 2009
|
|
HP is Looking for a Few Good Men (for its Genesys projects)
|
|
0
|
650
|
November 2, 2009
|
|
merged-user-data
|
|
1
|
650
|
October 30, 2009
|
|
Max Wait Time for Sessions waiting for I-Server response
|
|
0
|
650
|
October 29, 2009
|
|
Hyperion - agent name change, now both show in report
|
|
13
|
650
|
October 27, 2009
|
|
Email business attributes
|
|
7
|
650
|
October 26, 2009
|
|
Which tool is responsible for Presentation name value?
|
|
10
|
650
|
October 26, 2009
|
|
Sort by in CCpulse
|
|
2
|
650
|
October 26, 2009
|
|
OutBound
|
|
0
|
650
|
October 26, 2009
|
|
clarify OCS abandoned when agents no longer available
|
|
2
|
650
|
October 22, 2009
|
|
Record Agent conversation with SM
|
|
5
|
650
|
October 22, 2009
|
|
Silent Call Calculation
|
|
0
|
650
|
October 22, 2009
|
|
Transfer emails between agents
|
|
3
|
650
|
October 19, 2009
|
|
Call Concentrator End of Life Statement...
|
|
4
|
650
|
October 15, 2009
|
|
Agent-Status Colour when Ready
|
|
4
|
650
|
October 15, 2009
|
|
GCP7 - CVP
|
|
3
|
650
|
October 14, 2009
|
|
APP_STATUS_UNKNOWN
|
|
5
|
650
|
October 9, 2009
|
|
Funny thing with CCPulse!
|
|
5
|
650
|
October 8, 2009
|
|
Creating new time profiles in DMA
|
|
2
|
650
|
October 7, 2009
|
|
FW on Windows XP
|
|
2
|
650
|
October 6, 2009
|
|
DNIS and 800 number
|
|
1
|
650
|
October 5, 2009
|
|
ICS 6.5 Deployment
|
|
3
|
650
|
October 5, 2009
|
|
CCPULSE 7.2 stats
|
|
1
|
650
|
October 5, 2009
|
|
CCpulse stats
|
|
11
|
650
|
October 2, 2009
|
|
DMA Time Profiles vs. ODS/ETL Aggregations
|
|
10
|
650
|
October 2, 2009
|
|
Cobrowsing
|
|
3
|
650
|
September 30, 2009
|
|
GAD interaction with CRM
|
|
2
|
650
|
September 30, 2009
|
|
Gplus 7.2 Siebel 7.7
|
|
1
|
650
|
September 24, 2009
|
|
Sometimes I have Problems to login on genensys Applications.
|
|
3
|
650
|
September 23, 2009
|